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About Us

Our Team is Here to Help

Innovative Document Solutions was founded in 1989 in Temecula, as “Temecula Copiers” by our current President, Kevin W. Heitritter.

The company was originally started as a copy machine “Repair & Service” organization.

Service was Mr. Heitritter’s introduction into the industry; as a Service Technician. He has never lost the focus of providing great service, and support…so much so, it’s still it’s our entire company’s culture from the top down.

IDS celebrated its 35th year in business on Feb 28, 2024, with its business activities still primarily focused on the growing Southwest Riverside County and desert communities region, same as it has been since our founding.

We have a deep breadth of experience providing Canon equipment, and responsive, effective support to numerous municipalities, agencies and political sub-divisions throughout our market area.

We are headquartered at a location which we own at 26855 Jefferson Avenue # F, Murrieta. which houses our headquarters/administration and warehousing of machines, supplies, and parts and to better serve several long-time clients (including several municipalities we serve) in the Coachella Valley we maintain a branch location in Palm Desert and have done so for over a decade.

Our status in continued good-standing as a factory authorized full-line Canon dealer dates back to 1995, and we also offer additional workflow solutions from Canon including UniFlow Online & UniFlow Online Express.

Our team members average 27.2 years of copier industry experience and 13.7 years averaged tenure with Innovative Document Solutions. ALL service and field-support personnel are provided late-model company vehicles, equipped with parts and consumables stock in excess of $8000. per unit, to ensure prompt, effective and seamless maintenance and repairs of the equipment we provide our clients.

We are a cohesive unit, working towards the same goal of excellence in service and support, resulting in long-term business relationships with our clients. IDS employees are all proud to make our living, reside in, and recreate in this unique region.