COVID-19 - An Update from Innovative Document Solutions
Read UpdateYour Local Business Partner
INNOVATIVE DOCUMENT SOLUTIONS
Innovative Document Solutions is an independently owned and operated full-service document management source providing world-class products and responsive, expert support to our clients since 1989. Call us for:
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Sales-Service and Support for Copiers/Printers and Output Devices (Black & White-Full Color)
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Production Print Presses
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Plotters/Scanners and Large Format Systems
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Managed Print Services
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IT Services and Networking Support
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Custom onsite Document Solution Assessments
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Toner and Ink Cartridges for most major brands
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Short and long term Rental Programs
Your trusted business partner for Office Equipment and Services for over 30 years. Family owned and operated offering proven performance, not promises since 1989!
Phone: Statewide 877-721-8885
Remote Support
E-Info Portal
Managed Print Services
Tired of “babysitting” those many printers which seem to populate your organization? Our custom-tailored Managed Print Services plans cost-effectively provide ALL service & repairs, supply cartridges and maintenance needs to your printer fleet, so you don’t have to.
Document Solutions
Offering document imaging equipment, technology and expertise from the world’s leading manufacturer, Innovative Document Solutions will help your organization be it’s best through proven, cost-effective methods of producing, distributing, archiving and managing your company’s flow of document-based information.
IT Services
Staffing an entire Information Technology department can be challenging and expensive. Whether you have a new business and can’t budget for a full time IT person or are well established and tired of the pains associated with getting everything to “work” together, we’re here to help. Our IT Services experts takes the headaches away from IT so you can do what you do best, run your business. From offices with one workstation to one hundred, Innovative Document Solutions IT Services can make your technology challenges go away.
PRINTING SERVICES & SOLUTIONS TO MEET YOUR BUSINESS NEEDS
Who We Are
There are lots of sources for imaging systems to choose from, ranging from those operating from the trunk of their car, to those owned by far away corporations with shareholders to satisfy and layers of bureaucracy for you to navigate. We are neither. We are a well-established, responsive independently owned dealership with over 30 years experience providing imaging systems and solutions along with world-class support to business & industry of all sizes, including government, education, and religious organizations throughout greater Southern California. And beyond.
Our owner, and all management staff are here daily, in our local offices. Every IDS employee is empowered by the owner to make every customer happy throughout the entire course of our business relationships, delivering “PERFORMANCE, not promises” ever since our company’s founding.
We use NO automated attendants, and are pleased to provide personal, humanized interactions from the moment you call our offices. In fact, we know many of our customers by the sound of their voices!
Local, or national. Aligned with other quality, factory authorized and vetted Canon dealerships through Canon USA’s stringent Interterritorial Dealer Network program, we also serve clients across the country. This program allows us to seamlessly provide the same excellent equipment, service and support to any location. And with the same, single point of contact as our local-to-us clients enjoy. If your organization extends across the state or even the country, Innovative Document Solutions is there for you, and them as well.
All of IDS’ technicians are factory trained and certified and each is provided a well-stocked company-owned service vehicle. We have local warehousing of all parts and supplies, and utilize uniquely tailored software management tools to make us the most efficient, responsive technology provider around and our customers actually enjoy doing business with us!
SATISFACTION IS OUR GOAL
EXCEEDING CUSTOMER EXPECTATIONS
Our company mandate is to provide partnership through customer satisfaction. One which allows ALL team members make on the spot decisions to satisfy our client’s needs. This is one reason why we have retained scores of our original clients ranging from home-based businesses to state and local governments from as far back as our founding in 1989. We deliver Performance, not promises.
30 YEARS OF Happy Customers
and counting.
Having a local company like Innovative Document Solutions that could serve our needs and provide the top level service our organization demands has been wonderful. We took a chance on a small local company many years ago and have been rewarded with excellent service, top quality product and integrity and professionalism. Working with IDS has been a great benefit to our organization. They provide us with reliable quick service on our equipment and working with them for purchasing of new equipment couldn’t be easier. They make the process as easy as possible. Two of the most significant improvements are copier reliability and quick service call times. We have been a long time customer of IDS and they continue to provide exceptional service on every level. From beginning to end, they put the customer first and always keep us running smoothly. You will not get the same kind of customer attention you deserve from a bigger outfit, you won’t find a better partner for your copier needs than IDS.
It is truly my pleasure to recommend Innovative Document Solutions without hesitation. Their professionalism without a doubt has been exceptional in my experience. Thank you for your continued attention to my needs, going back many years.
Von Euw Backhoe Inc. has worked with Innovative Document Solutions for over 10 years. In addition to keeping our copiers and printers running, they go the extra mile to provide excellent customer service. Their customer service support staff is helpful and friendly. The equipment they provide runs so well we rarely need to call for service, but when we have need, the technicians are out here quickly and really get the job done. It is our pleasure to recommend Innovative Document Solutions.
We have been a customer of Innovative Document Solutions for over 10 years. Over this time we have purchased copiers and faxes from them as we grow our company. Their prices have been competitive both for equipment and for maintenance contracts. They have gone the “extra mile” to understand the needs of the particular site and to make recommendations on products which will meet those needs. I am particularly satisfied with their service staff. Their staff is knowledgeable about the equipment and are very responsive to service calls. They communicate the status of the need for repairs and the status of those repairs. This allows me to keep my staff informed on these issues should they arise. Their extensive knowledge of the equipment we have in place also assists me in planning for replacement of our older machines.
FAMILY OWNED BUSINESS
UNPARALLELED SERVICE & SUPPORT
Innovative Document Solutions’ goal is to be the best document management solutions provider, not the biggest. We do so through a strong commitment to the highest quality products, superior service and sustained customer satisfaction.
Whether your business needs are based strictly in Southern California, or beyond, if your organization extends across the state or even the country, Innovative Document Solutions is there for you, and them as well. Aligned with other quality, factory authorized and vetted Canon dealerships through Canon USA’s stringent Interterritorial Dealer Network program, we also serve clients across the country. This program allows us to seamlessly provide the same excellent equipment, service and support to any location you have.
Copiers/ MFP’s
We have been a Canon copier/MFP dealer since 1995. Our loyalty to our only product line means that you get the industry’s best-rated product, from a company which believes in that product 100% and won’t offer compromises. We don’t offer other, less costly products because they are cheaper, we believe our customers expect the best, most durable and reliable technology and that is all we offer. Because of this, we won’t appeal to every customer, just the one’s who want the best at the best price, and with amazing local service and support.
Printers
Canon’s imageClass and LBP printer lines aren’t well known, but they have been sold under another well-known name for many years, and inasmuch are considered the gold-standard in the printer world. With this in mind, we can service and supply all HP laser printers, as well as sales and service of the entire Canon imageClass and LBP printer line.
IT Services
Our Microsoft-certified IT specialists can not only help with your IT/network challenges and security/maintenance issues, but can also help integrate other technologies into your business. From connected conference rooms, security and virus prevention, to configuring mobile devices for your employees and more. Our IT Services can help with all of your technology needs.
Our Team
Our Team is Here to Help
Providing Excellent Technology, Service & Support for over 30 years!
Innovative Document Solutions
Led by our founder, Kevin Heitritter and his wife Sandi, our leaders are down-to-earth and of the highest ethical standards in all they do. Inasmuch, all of the team members are personally selected by them and must share those same characteristics.
All Innovative Document Solutions’ team members are long-time business systems industry veterans with decades of experience to call on. We all participate in ongoing professional development, we all reside in the marketplaces we serve, and we’re for all intents and purposes a “family”.
Our entire team wants to provide our customers the BEST technology experience available through competent, direct, honest and personal attention to our valued clients.